Haven Experts

How do I choose a formula for my baby?

The best formula for your child is the type your paediatrician recommends and your baby accepts. The good news is that all formula is required to uphold a high-quality standard and meet nutritional requirements set by the Ministry of Health, Ministry of Primary Industries and the Infant Nutrition Council. Haven is available for three different stages - our A2 Protein Infant Formula contains a nutritionally complete diet for infants from birth to 6 months; our A2 Protein Follow-On Formula has been created to complement baby’s first foods from 6-12 months; and Haven A2 Protein Toddler Milk Drink will keep those tums feeling full and content from 12 months+.

What is A2 milk?

Nutritionally, A2 protein milk is similar to regular milk in terms of how much protein, fat and calcium it contains. The difference is in their types of beta-casein protein. Beta-casein makes up 30% of the protein in milk and comes in two main forms – A1 and A2. Most cows produce a mix of A1 and A2 beta-casein but some cows produce only A2 beta-casein, which is where A2 protein milk comes from. A2 cows naturally have genetic instructions that code for milk casein proteins with a different amino acid at the specified position. Cows carrying the gene are then selectively bred to create offspring that have the A2/A2 DNA therefore producing milk with the desired qualities.

‍
It is important to note there is no genetic engineering involved in the production of A2 protein milk. There is no introduction of foreign genes from other species and no tampering with the natural genetic code of the cows. In fact, this method of breeding animals with desired properties has been performed by humans since Neolithic times.

‍

My baby has an allergy to lactose - is Haven suitable?

Haven is not lactose free – A2 protein milk still contains levels of lactose (which are naturally occurring milk sugars) comparable to that of other premium infant formulas made from cow’s milk. When looking to alternatives, always consult a healthcare professional for specific dietary advice relating to your baby.

What are the benefits of breastfeeding and why is breast best?

Breast milk provides all the nutritional health benefits and immunity-boosting properties for babies as intended by Mother Nature. Recommended by the World Health Organisation and the Ministry of Health, breast milk contains all the nutrition your baby needs for approximately the first six months before first solids are introduced and helps to protect them against colds, tummy bugs, infections and allergies.

Does your formula cause gas or constipation?

Gas or wind in babies is normal, it also shows that your baby’s digestive system is working as it should. When feeding formula it is important to follow the guidelines for what is age appropriate on the feeding table and ensure any unused milk is discard afterwards.

Overfeeding or the altering of recommended feeding guidelines can be causes of constipation in young babies so ensure you are following these correctly as a first step and consult your healthcare professional such as LMC or GP if symptoms persist.

Switching formulas can often cause some temporary constipation as can moving from breast milk to formula. Gentle massage and warm baths can help alleviate.

Free advice can be found through the Plunket or Health Line 0800 numbers on our contact page or contact our Haven Care Line team for support.

‍

I'm thinking of switching to infant formula or toddler milk, how do I know which one is best for my child?

If you are thinking of switching to infant formula you can discuss this with your healthcare professional who can help to talk you through the options to find the right fit for your baby. If you are phasing to toddler milk our Care Line can provide some great support and information to help with your feeding journey.

What is the difference between cow and goat milk?

Nutritionally, goat milk and cow milk are similar. Goat milk is higher in some vitamins and minerals while cow’s milk has more folic acid and B12 than goat milk.

The primary difference between them is the type of casein. Goat milk, cow milk and breast milk all contain casein. There are in fact two different types of casein, alpha and beta. Breast milk contains beta casein, while cow milk contains alpha casein. Beta casein is more easily digested than alpha casein. Goat milk contains predominantly beta casein like breast milk. It is important to note that both breast milk and cow milk contain whey, which is the most readily digested protein. Goat milk is unlikely to be a suitable alternative for babies with cow milk protein allergy. Many children who react to cow’s milk protein will also react to goat’s milk protein. Furthermore, goat milk formulas contain lactose and therefore a child with a lactose allergy will also not be able to consume goat milk.

What is the casein to whey ratio in your formulas?

All formulas have whey and casein proteins but in different proportions, to mimic the proportions found at a similar stage in the breastfeeding journey. It is important for an infant who is formula fed from birth or under 6 months to be fed with a whey dominant formula.

Our Infant Formula is whey dominant and has a similar proportion of whey and casein to breast milk (61% whey, 39% casein). Our Follow-On Formula is also whey dominant but in a slightly lower percentage (57%, 43% casein). Our Toddler Milk Drink is casein dominant (42% whey, 58% casein) which keeps your child feeling full for longer, due to casein being slower to digest than whey.

How do I introduce a new type of formula to my baby? How much formula does my baby need?

If you are looking at introducing a new formula to your baby, or transitioning from an existing formula, discuss this with your healthcare professional first or contact our Haven Care Line team who can talk you through the options that are right for your baby.

What are the main differences between the range of Haven products (what are the different stages)?

Haven is available for three different stages - our A2 Protein Infant Formula contains a nutritionally complete diet for infants from birth to 6 months; our Haven A2 Protein Follow-On Formula has been created to complement baby’s first foods from 6-12 months; and Haven A2 Protein Toddler Milk Drink will keep those tums feeling full and content from 12 months+. The primary difference between the Infant Formula, Follow-On Formula and Toddler Milk Drink is the balance of milk proteins. All formulas have whey and casein proteins but in different proportions, to mimic the proportions found at a similar stage in the breastfeeding journey. It is important for an infant who is formula fed from birth or under 6 months to be fed with a whey dominant formula.

How are the cows farmed and fed? Are your cows grass fed?

The majority of the farms supplying our A2 protein milk are situated on the West Coast in one of the most spectacular farming areas in the world positioned between the untouched Southern Alps and the West Coast. It boasts one of the most natural environments for its animals with fertile soils from the unique climate and clean air away from urban development.

‍
The farmers' primary concern is the animals' wellbeing and the production of exceptional quality grass, facilitated by the uniquely high rainfall of this area. The animals are year round grass-fed grazers with the exception of some supplementary natural feeds such as lucerne in dryer months.

In instances where women cannot or choose not to breastfeed, what is your recommendation?

If you are unable to or choose not to breastfeed please initially speak to a healthcare professional such as your GP or contact Plunket or Health Line for free advice. Our Haven Care Line team are also here to help and can provide support and information to help you with your journey.

Can I dilute your formula if my baby is constipated?

It is important that you do not dilute your formula. The feeding guide for the stage your baby is on ensures they receive the nutrients needed to help your baby grow and develop. If you have any questions, please consult your healthcare professional, or contact our Haven Care Line team for help.

How many feeds will one can of formula provide?

The number of feeds per can will vary depending on your baby’s age and formula stage. Across all of our Haven products, 1 level scoop = 4.6g of powder and each 100mL feed contains approximately 13.3g of powder at stage 1 and 13.6 for stages 2 and 3. At stages 2 and 3, 7 level scoops of powder are the general recommendation* and for stage 1, it varies between 2 and 6 scoops depending on age.*

‍

*This is a general feeding guide only. As every baby is different, your baby may need more or less formula. You should be guided by your baby’s appetite and growth.

What should my baby's poo look like?

When babies are first born they will pass meconium which is a dark black/green poo that is very sticky and looks like tar. By day five, a breastfed baby should have a mustard/yellow poo, however formula-fed babies might have more of a green/brown poo which can also be a little more solid. Formula-fed babies usually poo every day or second day. Poos may be formed but should not be hard and difficult to pass. Once solids are introduced, a baby’s poo will change to brown.

Consult your healthcare professional if you have any concerns. Advice can be found through the Plunket or Health Line 0800 numbers on our contact page or contact our Haven Care Line team for support.

‍

Why do you have vegetable oils as an ingredient in Haven? And why more than one?

Oils are a necessary and important ingredient in toddler milk as an energy source, providing an essential fatty acid profile to support the normal growth and development of infants. A blend of unsaturated, polyunsaturated and saturated fatty acids is needed to achieve the correct nutritional profile as determined by the Food Standards of Australia and New Zealand (FSANZ) and as no single oil is able to meet this standard, therefore a blend of vegetable oils is necessary. Importantly, only essential fatty acids (linoleic and linolenic acid) can be supplied by vegetable oils.

‍

How long does a can of Haven last?

This varies depending on a few factors, including your baby’s age, formula stage and frequency of feeding as well as whether Haven is being used as a complete breastfeeding replacement or to supplement breastfeeding. An indication of the number of feeds can be found in our feeding guides. Please do note the best before date on the can and do not use the product after this date.

How do I mix up formula correctly for my infant?

Always follow the instructions on the can when preparing a bottle for your baby. All instructions can be found on each tin of Haven and on our product pages. Always wash hands with soap and water before preparing the drink. Sterilise bottles, teats, caps and other utensils thoroughly - in boiling water for 5 minutes or using an approved steriliser. Just before a feed, measure out the relevant number of scoops and water and mix properly. Before feeding formula to the baby, test the temperature by placing a few drops on your wrist. Any leftover formula should be discarded. For more information and support on formula preparation, get in touch via our Live Chat or by calling our Haven Care Line in New Zealand 0800 587 055 or Australia 1800 324 892.

How many scoops of formula are required?

The amount of formula needed for each stage varies, so be sure to follow the instructions on the can carefully as incorrect use can make your baby very ill. Do not change the proportions of powder except on medical advice.

Where is Haven made?

Our A2 protein milk supply comes from the South Island of New Zealand from select farms specialising in A2 protein milk. Our formulations are then dried and blended in a state-of-the-art infant formula factory in the Waikato region of New Zealand.

What is the shelf life of Haven products?

You can find the best before date located on the bottom of each can.

How should I store my Haven product?

Store Haven in a cool and dry place. Always replace lid tightly after opening. Consume within 4 weeks after opening. Unopened product should be consumed before use-by date shown on the package. Use-by date & lot number are on base of can. Do not use if foil seal is damaged or missing.

Can I become a wholesaler?

If you’re interested in becoming a retail partner to Haven, please get in touch with us at hello@havenbaby.co.nz

Are your lids or cans recyclable?

Yes, our lids, cans and scoops are all recyclable. Simply include them in your normal weekly recycling bin.

What is A2 milk?

‍

What is the difference between cow and goat milk?

Nutritionally, goat milk and cow milk are similar. Goat milk is higher in some vitamins and minerals while cow’s milk has more folic acid and B12 than goat milk.

What is the casein to whey ratio in your formulas?

How are the cows farmed and fed? Are your cows grass fed?

How do I choose a formula for my baby?

I'm thinking of switching to infant formula or toddler milk, how do I know which one is best for my child?

How do I introduce a new type of formula to my baby? How much formula does my baby need?

What are the main differences between the range of Haven products (what are the different stages)?

How many feeds will one can of formula provide?

‍

*This is a general feeding guide only. As every baby is different, your baby may need more or less formula. You should be guided by your baby’s appetite and growth.

Why do you have vegetable oils as an ingredient in Haven? And why more than one?

‍

How long does a can of Haven last?

How do I mix up formula correctly for my infant?

How many scoops of formula are required?

Where is Haven made?

What is the shelf life of Haven products?

You can find the best before date located on the bottom of each can.

How should I store my Haven product?

Can I become a wholesaler?

If you’re interested in becoming a retail partner to Haven, please get in touch with us at hello@havenbaby.co.nz

Are your lids or cans recyclable?

Yes, our lids, cans and scoops are all recyclable. Simply include them in your normal weekly recycling bin.

My baby has an allergy to lactose - is Haven suitable?

Does your formula cause gas or constipation?

Switching formulas can often cause some temporary constipation as can moving from breast milk to formula. Gentle massage and warm baths can help alleviate.

Free advice can be found through the Plunket or Health Line 0800 numbers on our contact page or contact our Haven Care Line team for support.

‍

Can I dilute your formula if my baby is constipated?

What should my baby's poo look like?

Consult your healthcare professional if you have any concerns. Advice can be found through the Plunket or Health Line 0800 numbers on our contact page or contact our Haven Care Line team for support.

‍

What are the benefits of breastfeeding and why is breast best?

In instances where women cannot or choose not to breastfeed, what is your recommendation?

Haven Experts

Kara Fleming

Gina Urlich

Frequently Asked
Questions

Haven Experts

Kara Fleming

Gina Urlich

Frequently AskedQuestions

Frequently Asked
Questions